I was unsatisfied with your company's support to the point that I cancelled services in less than a month. I recommend against doing business with rsync.
Your support engineers aren't familiar with basic UNIX backup utilities and decline to provide support services despite your advertising holding them in such high regard. From rsync's website:
"All technical support is handled by engineers that have the access, authority and expertise to solve your issue.
There are NO first level techs and no auto-responders or ticketing systems. You will always deal with a human engineer immediately.
You will receive support for all interaction you have with your rsync.net filesystem. Support is unlimited, regardless of your tool, platform or implementation."
If there's anyone using rsync who has had a different experience, feel free to speak up, but I was less than satisfied. When I saw the shameless self promotion on HN I felt compelled to give a second perspective.
Your support engineers aren't familiar with basic UNIX backup utilities and decline to provide support services despite your advertising holding them in such high regard. From rsync's website: "All technical support is handled by engineers that have the access, authority and expertise to solve your issue.
There are NO first level techs and no auto-responders or ticketing systems. You will always deal with a human engineer immediately.
You will receive support for all interaction you have with your rsync.net filesystem. Support is unlimited, regardless of your tool, platform or implementation."
If there's anyone using rsync who has had a different experience, feel free to speak up, but I was less than satisfied. When I saw the shameless self promotion on HN I felt compelled to give a second perspective.